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| Monday evening, October 13 |
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| 7:00 - 9:00 pm | Networking reception (plenty of food!) |
| Tuesday, October 14 |
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| 7:30 am | Continental Breakfast | ||||||||||||||||||||||||||||
| 8:30 am |
Welcome and Networking Bill Lee, President, Communities Exchange |
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| 9:00 am |
KEYNOTE: The State of Online Community: Findings from Forum One's Latest Research Bill Johnston, Chief Community Officer, Forum One Networks |
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| 10:00 am |
Taking Enterprise Customer Programs Online by Josh Hilliker, Architect/Community Manager, IntelÆ vProô Expert Center & Rhett Livengood, Director, Intel Business Customer Programs |
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| 15 min | Refreshments and Networking Break | ||||||||||||||||||||||||||||
| 11:15 am |
Case Study: Intuit and its Communities of Innovation by by Scott Wilder, General Manager of Small Business Online Communities, Intuit |
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| 12:15 pm | Networking Lunch | ||||||||||||||||||||||||||||
| 1:30 pm |
It's Not About the Tools: How Oracle Builds Customer Communities by Paul Pedrazzi, Vice President, Product Strategy, Oracle |
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| 2:30 pm |
Collaborate |
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| 3:30 pm |
Report to the Full Group |
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| Wednesday, October 15 |
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| 7:30 am | Continental Breakfast | |
| 8:30 am | IdeaExchange: How salesforce.com Built A Large Community of Innovation by Kingsley Joseph, Senior Product Manager, salesforce.com |
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| 9:45-11:15 am | Case Study: How Riverbed Technology Uses Communities to Leverage its
Passionate Customer Base by Bob Gilbert, Director of Marketing, Riverbed Technology |
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| How WebJunction Uses Communities to Turn Customers Into Power Users of its Products and Services by Laura Zingg, Manager, Learning and Support Center & Zola Maddison, Community Services Consultant, WebJunction |
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| 11:30 am | Networking Lunch | |
| 1:00 pm | Customer Communities: Building the Business Case by Susan Zellmann-Rohrer, Community Strategist and Development Lead, EMC |
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| 2:00 pm | The Future of Digital Media: Tips for the Fortune 500 by Bob Pearson, Vice President Communities and Conversation, Dell |
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| 3:00 pm | ASK THE AUDIENCE | |
| 4:30-5:00 pm | Final Remarks and Conference Close | |